{"id":3996,"date":"2023-03-28T14:08:07","date_gmt":"2023-03-28T14:08:07","guid":{"rendered":"https:\/\/sovratec.com\/?page_id=3996"},"modified":"2023-03-31T15:20:04","modified_gmt":"2023-03-31T15:20:04","slug":"workflow-management","status":"publish","type":"page","link":"https:\/\/sovratec.com\/?page_id=3996","title":{"rendered":"Workflow Management"},"content":{"rendered":"

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Workflow and Process Management<\/h3>\n

Make your business achieve its full potential. <\/strong><\/p>\n

Not one case is the same. Each unique case ideally requires a unique process route to reach the desired results in the most efficient way. In Dynamic Case Management systems, the process is not predetermined. Instead, case-specific needs and the available data are forming it.<\/p>\n

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Today’s Challenges<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css_animation=”none” width=”1\/4″ el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-file-alt” color=”white” background_style=”rounded” background_color=”blue” size=”lg” align=”center”][vc_column_text css=”.vc_custom_1680028391964{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Changing Regulations<\/h4>\n

Changing legislation may negatively affect workflows in the business world. Slowing workflow wastes time and money. Therefore, companies that want to thrive, must be agile.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1680024407386{margin-right: 0px !important;}” el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-print” color=”white” background_style=”rounded” background_color=”blue” size=”lg” align=”center”][vc_column_text css=”.vc_custom_1680028416534{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Endless Paperwork<\/h4>\n

Most companies still have their policies and regulations on paper, in excel lists, and in PDF files; they retype forms and look literally for hours for one specific piece of information.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″ el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-copy” color=”white” background_style=”rounded” background_color=”blue” size=”lg” align=”center”][vc_column_text css=”.vc_custom_1680028438534{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Set in Stone Processes<\/h4>\n

Customers expect a personalized journey for their unique case. Traditional case management systems have no room for case-specific needs or exceptions to the rules.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″ el_class=”serviceicon”][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-erase” color=”white” background_style=”rounded” background_color=”blue” size=”lg” align=”center”][vc_column_text css=”.vc_custom_1680028469066{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Mistakes and Errors<\/h4>\n

Traditional case management systems don’t have an automated decision support system. This deficiency causes more mistakes and malfunctions, as they cannot embrace any complexity.<\/p>\n

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Dynamic Case Management (DCM) systems are the solution. Get rid of rigid workflow structures. Instead, create services that are more personal, flexible, and faster, while ensuring compliance. Manage both long and short-term cases and handle all corresponding files in one system. By using our low-code development platform instead of hand coding, your applications will be live in no-time.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1680024777977{margin-top: 30px !important;padding-top: 0px !important;padding-right: 20px !important;padding-bottom: 40px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Manage Complex Cases with Be Informed<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column][vc_images_carousel images=”4040,4041,4032,4029″ img_size=”full” autoplay=”yes” hide_pagination_control=”yes” hide_prev_next_buttons=”yes” wrap=”yes” css_animation=”bounceIn” css=”.vc_custom_1680114867773{margin-top: 40px !important;margin-bottom: 40px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 5px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column css_animation=”none” width=”1\/6″ el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-network-wired” background_style=”rounded-less-outline” align=”center”][vc_column_text css=”.vc_custom_1680028500582{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Work Management<\/h5>\n

Assign the right task to the right case worker, at the right time based on predetermined rules.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ css=”.vc_custom_1680024581422{margin-right: 0px !important;}” el_class=”serviceicon”][vc_icon icon_fontawesome=”far fa-copy” background_style=”rounded-less-outline” align=”center”][vc_column_text css=”.vc_custom_1680028536949{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Context-driven processes<\/h5>\n

Determine the needed actions on every case based on the context of the case.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-assistive-listening-systems” background_style=”rounded-less-outline” align=”center”][vc_column_text css=”.vc_custom_1680028571050{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Automated decision making<\/h5>\n

Automated decision-making based on the context of the case and case-specific rules.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”fas fa-hands” background_style=”rounded-less-outline” align=”center”][vc_column_text css=”.vc_custom_1680028603301{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Dynamic user interfaces<\/h5>\n

Team collaboration through customizable authorization and flexible case handling.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”fas fa-cogs” background_style=”rounded-less-outline” align=”center”][vc_column_text css=”.vc_custom_1680028632983{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Integrated audit trails<\/h5>\n

History and record of context, allowing easy tracking of all performed cases and processes.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”fab fa-codepen” background_style=”rounded-less-outline” align=”center”][vc_column_text css=”.vc_custom_1680028665539{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Low-code development<\/h5>\n

Create applications through model-driven development and easily make changes yourself.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1680107723981{margin-top: 30px !important;padding-top: 0px !important;padding-bottom: 10px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Case Workers<\/h4>\n

Work management software supports case workers in handling dynamic cases by assigning tasks to the appropriate worker at the right time.
\nWorkflows are streamlined and processes are flexible when required. Improve collaboration and efficiency while saving time and lowering costs.[\/vc_column_text][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1680107699834{margin-top: 30px !important;padding-top: 0px !important;padding-bottom: 10px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

End Users<\/h4>\n

Guide customers through your customer journey in a personalized way, based on their wants and needs, while receiving valuable information at the same time.
\nStreamline user experiences and deliver faster results. Discover the flexibility to deliver truly personalized service with customer-centric applications.[\/vc_column_text][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1680114945122{margin-top: 30px !important;padding-top: 0px !important;padding-bottom: 10px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

What can I handle with Workflow?<\/h4>\n

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Case management<\/h5>\n

Report incidents and take corrective actions.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1680024581422{margin-right: 0px !important;}” el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-hand-holding-heart” background_style=”rounded-outline” background_color=”blue” align=”center”][vc_column_text css=”.vc_custom_1680108232336{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Claim processing<\/h5>\n

Process and resolve claims. Generate reports for analysis.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1680108373593{margin-top: 10px !important;}”][vc_column css_animation=”none” width=”1\/2″ el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-ticket-alt” background_style=”rounded-outline” background_color=”blue” align=”center”][vc_column_text css=”.vc_custom_1680108275310{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Ticketing<\/h5>\n

Assign tickets quickly and track for responsive solutions.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1680024581422{margin-right: 0px !important;}” el_class=”serviceicon”][vc_icon icon_fontawesome=”fas fa-tasks” background_style=”rounded-outline” background_color=”blue” align=”center”][vc_column_text css=”.vc_custom_1680108316561{padding-bottom: 10px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]<\/p>\n

Service requests<\/h5>\n

Quick access and smart alerts for service requests.<\/p>\n

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